FAQs
Room preferences can be submitted via the online portal under “Room request”.
Important notes:
- Allocation can happen at any time
- If a requested room is assigned, it must be accepted
- All other requests are automatically deleted
When changing rooms, the move-in and move-out conditions of the respective contracts apply.
The final cleaning fee is charged for every move.
Contract extensions usually take place in March or April.
The exact period is announced by email.
A positive academic progress must be proven in accordance with the Student Residence Act.
The extension is done via the online portal.
Yes, under the following conditions:
More than 62 days before contract start:
- Deposit is refunded
- Processing fee is retained
Between 62 days and 1 day before contract start:
- Processing fee is forfeited
- One monthly usage fee is retained
Cancellation must be sent by email to:
studentservice@akademikerhilfe.at
The notice period is two months to the end of the month.
Termination must be sent by email to:
- the residence email address
or - studentservice@akademikerhilfe.at
The student bears the burden of proof for timely submission.