Data Protection Statement

Controller as defined by GDPR
Pfeilgasse 3a, 1080 Vienna    
ZVR number: 431442523    
Telephone: +43 1 40176

No data protection officer is appointed as this is not legally required.

Protecting your personal data is very important to us. We thus process your data exclusively on the basis of the legal regulations (GDPR, Telecommunications Law 2003). In this data protection information, we inform you about the most important aspects of data processing within our website.

This website uses SSL encryption for reasons of security and to protect the transfer of confidential content, such as the data that you enter in our online registration. You can identify an encrypted connection in that the address bar of the browser changes from "http://" to "https://" and a lock symbol appears in your browser bar.
When SSL encryption is activated, the data that you transfer to us cannot be read by third parties.

We wish to point out that data transfer over the Internet (such as communication by e-mail) can be subject to security vulnerabilities. It is not possible to completely protect data from being accessed by third parties.

1. How do we collect your data?

Data is automatically collected on our side by our IT systems when you visit the website. This is above all technical data (e.g. Internet browser, operating system or time of the page view). This data is collected automatically once you access our website.
Data is also collected when you send us an e-mail or complete the online registration.

2. Data collection when visiting our website:

Akademikerhilfe treats personal data that is collected when you visit the website confidentially and only processes it in accordance with the applicable data protection regulations. As a user of these services, you will find out below how Akademikerhilfe uses information and what options you have to protect your data.

Please contact us for any questions at

2.1. Cookies

Cookies are small data sets that are stored on your computer. The purpose of these cookies is, for example, to better monitor the connection during your visit to our website and to provide more effective support when you visit our website again. Without such interim storage, data that has already been provided would have to be entered again for some applications. A cookie only contains the data that a server outputs and / or that the user enters upon request (e.g. structure: information on domain, path, expiration date, cookie name and value). Cookies therefore contain purely technical information, no personal data, but this technical information can collect personal data.

If you generally prohibit Akademikerhilfe from using cookies, certain functions and pages will not work as expected. In particular, the login will not work.

The most common types of cookies are explained below for your understanding:

Session cookies: While you are active on a website, a session cookie is temporarily stored in the memory of your terminal device, in which a session identifier is saved, e.g. B. to prevent you from having to log in again every time you change pages. Session cookies are deleted when you log out or lose their validity as soon as the session has expired automatically.

Persistent cookies: Persistent cookies store a file on your device for the period specified in the expiration date. These cookies allow the website to remember your information and settings the next time you visit. This leads to faster and more convenient access, since you B. You do not have to change your language setting for the website again.

Third party cookies: Third-party cookies are session or persistent cookies that come from a provider other than the website operator. These cookies collect information such as length of stay, page views, movement via links, etc. They are used, for example, to show certain advertising content resulting from search processes, websites visited and the like. These cookies cannot be read by us.

2.2. Cookies required for consent on this website

You have the option at any time to give us your consent for the cookies listed below and you can revoke your consent at any time.

We use the following types of cookies on this website, the scope and functionality of which are explained below:

  • Performance cookies: These cookies help us to understand how visitors interact with our website by providing data about which websites or search terms bring users to our websites, how long they typically stay on our websites or how many sub-pages they visit on average.
    We use this data to improve the content of the website and to compile statistics for internal market analysis purposes on the individual use of the website.
    These data do not allow any direct conclusions to be drawn about your person. All data we collect is only processed in aggregated form.
  • Functional cookies: These cookies are necessary to provide extended functionality and personalization. They can be set by us or by third-party providers whose services we use on our sites.
  • Cookies for marketing purposes: These cookies are used to collect information about the websites visited by the user in order to create target group-oriented advertising for the user and to display advertisements tailored to his interests. They are also used to limit the display frequency of an ad and to measure and control the effectiveness of advertising campaigns. This information can be shared with third parties, e.g. advertisers.

If you wish, you can generally suppress the storage of cookies through your web browser preferences, which will allow you to decide whether or not you wish them to be stored. However, we would like to point out that if you block cookies, some pages may no longer be displayed correctly or properly used.

Cookies that are required to carry out the electronic communication process or to provide certain functions you require are stored on the basis of Art 6 Paragraph 1 lit f GDPR. website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services.

List of cookies requiring consent:


2.3. Use of social media

In order to improve your Internet experience and to make it easier to share content, some of the pages on our platform may contain tools or apps that are connected to third-party providers of social media services, such as: B. Facebook or Pinterest. These tools or applications allow the provider of social media services to place their own cookies on your device. We do not control these cookies and you should check the social media platform of the service provider for more information on the use of cookies.

2.3.1. Pinterest

We use social plugins on our website from the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-490, UNITED STATES OF AMERICA (“Pinterest”). If you call up a page that contains such a plugin, your browser will establish a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the United States of America. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest, and cookies.

Further information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and options for protecting your privacy, can be found in the Pinterest data protection information: to be taken.

2.3.2 Facebook

Remarketing tags from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, UNITED STATES, are integrated into the website, which establish a direct connection between your browser and the Facebook server when you visit the website. Facebook thereby becomes aware that you have visited the website with your IP address and assigns your visit to the website of your Facebook user account. The information we receive in this way can be used to display Facebook Ads. As a provider, we have no knowledge of what information is transmitted to Facebook and about its further use by Facebook. For more information about this, please see Facebook's privacy policy at If you do not want data to be collected via Custom Audience, you can use Custom Audiences at deactivate.

You can establish a direct connection to Facebook via the “Share” menu. Personal data is only passed on when you click on the share icon.

2.3.2 Instagram

Instagram is part of the Facebook group that shares infrastructure, systems and technology with Facebook as well as other Facebook companies ( 

We expressly point out that Facebook stores users' data from its services (e.g. personal information, IP address, etc.) for Instagram and may also use this data for business purposes. You can find more information about Facebook's data processing on Instagram in Instagram's privacy policy at If you wish that Instagram does not process personal data you have provided to us, please contact us by other means. Our full contact details can be found below in our imprint. See Instagram Settings to learn more about how you can control the information about yourself that you share or others share with third-party partners.

2.4. Use of external fonts

External fonts ("web fonts"), so-called "Google Fonts", a service provided by Google Inc. are used on the website. ("Google") used. They are integrated by calling up a server that is most likely located on Google in the United States of America. Information about which website you have visited and the IP address of the browser of your terminal device is transmitted to this server by Google. You can find more information in Google's data protection information at:

2.5. Google Maps

This website uses Google Maps to display a site plan. Google Maps is operated by Google Inc. Google) operated. By using this site you consent to the collection, processing and use of the automatically collected data and the data you fed Google, its agents, or third party.

You can find the Google Maps terms of use at:

2.5.1 Google Privacy Center and Privacy Check

Details on Google's data protection declaration can be found at:

With the Google privacy check under you can check and change your data protection settings for Google products.

2.6. Google Analytics

We use functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, UNITED STATES OF AMERICA.

Google Analytics uses cookies. The information generated by the cookie set by Google Analytics about your use of the website (including your IP address) is transferred to a Google server in the UNITED STATES and stored there.

Google uses this information to evaluate your use of the website, to compile reports on website activity for website operators in the United States of America and to provide other services relating to website activity and internet usage. Furthermore, Google may also transfer this information to third parties if this is legally prescribed or if such third parties process the information on Google's behalf. Google wird in keinem Fall Ihre IP-Adresse mit anderen Daten von Google in Verbindung bringen.

For more information about how Google Analytics handles user data, see Google's privacy policy.

You can prevent the collection of the data generated by the cookie and related to your use of the website and the processing of this data by Google by downloading and installing a browser plug-in. (

2.7. Server log files

The provider of the website automatically collects and saves information in what are known as server log files, which your browser automatically sends to us. They are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Accessed website
  • Time of server request
  • IP address

This data cannot be allocated to specific people. This data is not combined with other data sources. We reserve the right to subsequently check this data if we become aware of specific indications of illegal use.

3. What data do we save?

3.1. E-mail

If you contact us by e-mail via the e-mail addresses listed on the website, the data stated by you is saved for the purposes of processing your enquiry and in the event of subsequent questions.

3.2. Online registration

We require the data that you send to us in the online registration form in order to make you suitable offer for a place in one of our student residences. You provide us with the following data over the course of the registration process:

  • Personal data, such as surname, first name, title, gender, date of birth, nationality
  • Address data, such as street, postal code, federal state, city, country
  • Contact details e.g. telephone, e-mail, emergency numbers
  • If applicable, also special categories of data in order to take into account accessibility and your particular needs
  • Date of arrival and departure
  • Vehicle details in the event of hiring a parking space

4. For what purpose do we save your data and what are the legal bases for this?

We save this data in order to make our prospective residents a corresponding offer, to process stays in our student residences, to allow usage fees and other services to be billed, and to uphold our legal claims.

The legal bases for these data handling processes are:

  • The fulfilment of our pre-contractual measures and contractual obligations towards you, 
  • Legal obligations on our part (e.g. Student Residence Law, Federal Fiscal Code, documentation laws and obligations according to accounting, contracts and legal disputes), as well as section 96 of the Telecommunications Law and
  • Our legitimate interests in the efficient handling of contractual preparations, the fulfilment of the purposes of our association, and to take into account the right of proposal of third parties.

5. To whom do we send your data?

If you do not enter a contract with us, we will not pass on your data unless we are legally obliged to share this information with courts and authorities.

If you accept our contractual offer, the following data can be sent to the recipients below: 

  • Your bank details, account holder and SEPA mandate data to our bank
  • Your name and your room number in the student residence to postal services
  • Your name and your room number in the student residence to residence representatives
  • Your name, address and billing-related data if required to our legal representatives, tax consultants and debt collection services
  • If you come from Upper Austria, Vorarlberg or South Tyrol, your name and home address can be sent to the respective state government.

6. For how long do we save your data?

How long your data remains saved is dependent on the applicable statutory retention obligations, other legal obligations and statutory periods of limitation for potential legal claims. 

7. Your rights

You can request information about your personal data that is saved by us at any time free of charge. As a data subject, you also have the right to object, information, erasure, correction, restriction and transfer concerning your personal data, where no legal retention obligations on our part prevent this.

For more information about your rights and the exercising of these as a data subject, please contact us at We will be happy to help you further. 

If you believe that the processing of your data infringes against data protection law or your claims under data protection law have otherwise been infringed upon, you can lodge a complaint with the supervisory authority. In Austria, this is:

Austrian Data Protection Authority 
Wickenburggasse 8-10 
1080 Vienna
Telephone: +43 1 52152-0

For reasons of readability, gender-specific expressions have not been used on the website and in the data protection statement. If personal designations are only given in the male form, this refers equally to men and women.