FAQs

Are you already a resident or have just been allocated a place in a home of Akademikerhilfe? Then please contact your home management directly. The contact details can be found under “Contact” at the respective home. Our home managers are best contacted by phone or email. 

You don't have a permanent place in a residence yet? Then please contact our studentservice team by telephone or e-mail for information concerning

• availability of rooms or
• for registration.

Contact details: studentservice@akademikerhilfe.at   or   +43 1 401760

Contact our accounting team by e-mail for questions concerning

• transmission of the deposit or
• about issuing a SEPA mandate.

Contact details: accounting@akademikerhilfe.at   or    +43 1 401760

Room preferences can be submitted via the online portal under “Room request”.

Important notes:

• Allocation can happen at any time
• If a requested room is assigned, it must be accepted
• All other requests are automatically deleted

When changing rooms, the move-in and move-out conditions of the respective contracts apply.
The final cleaning fee is charged for every move.

During application, preferred room types and price categories can be specified.
Student Services will try to consider these preferences.

Contract extensions usually take place in March or April.

The exact period is announced by email.
A positive academic progress must be proven in accordance with the Student Residence Act.

The extension is done via the online portal.

No.
According to residence regulations, it is not allowed to let someone stay overnight or live in your room.

The contract is valid for one person only.
Unauthorized subletting may result in measures up to termination.

Yes, under the following conditions:

More than 62 days before contract start:

• Deposit is refunded
• Processing fee is retained

Between 62 days and 1 day before contract start:

• Processing fee is forfeited
• One monthly usage fee is retained

Cancellation must be sent by email to:
studentservice@akademikerhilfe.at

There are one-time and recurring costs.

One-time costs:

• Registration fee: €20
• Processing fee: €30
• Deposit
• Final cleaning fee

Recurring costs:

• Monthly usage fee
• Residence representative fee (€30 annually)

You need an EU bank account with EUR currency.

Bank details can be entered in the online portal.
Login details are sent by email after accepting the contract offer.

The usage fee includes:

• electricity
• water
• heating
• waste disposal

Washing machines and dryers are charged separately.
Additional services such as internet, cleaning, or shared/common rooms are optional and not part of the contract.

The notice period is two months to the end of the month.

Termination must be sent by email to:

• the residence email address
  or
• studentservice@akademikerhilfe.at

The student bears the burden of proof for timely submission.

After properly returning the room, the deposit is refunded:

• at the earliest after 45 days
• at the latest after 60 days

after the contract ends.

Deductions include:

• the final cleaning fee
• any outstanding payments

The refund is made to your SEPA account or an account specified in the online portal.

Yes.
A deposit must be paid before moving in.

The amount can be found on the website under “Other fees” for the respective residence.

The deposit is:

• transferred when accepting the contract offer
  or
• collected via SEPA direct debit

The charge is made no earlier than three months before the contract start.

You can still apply.

Reasons:

• There are often attractive alternatives
• Preferences for other Akademikerhilfe residences are also possible

The residence representative fee is €30.

It is due:

• in the month of move-in
• then once annually in October

It is used:

• to cover damages to Akademikerhilfe property when responsibility is unclear
• for shared purchases after the annual settlement

No refund or proportional reimbursement is provided.

Yes.
According to Austrian registration law, every resident must register their primary or secondary residence within three working days.

Registration is done at the responsible registration authority.
Akademikerhilfe provides a completed and stamped registration form on the day the contract begins.

Deregistration can be done up to three days before moving out and must be completed no later than three days after the contract ends.

An earlier move-in is generally possible.

Procedure:

• For daily bookings → contact residence management
• For monthly changes → contact Student Services

Once it is known when a room is available, the contract start date can be adjusted and the price calculated.
Early move-in is charged on a daily basis.

The final cleaning fee is used for cleaning the personally used rooms.

It is charged when:

• moving within the residence
• moving out

Billing:

• When moving out, it is usually deducted from the deposit

When changing rooms, it is charged in the month of the move

Yes. Bedding and bed linen must generally be brought by yourself.

Alternatively, they can be:

• pre-ordered when accepting the contract
• or purchased on site (if available)

Availability should be clarified in advance with the residence management.

You can apply for a suspension during your stay abroad.

Application:

• must be submitted at least two months before the interruption
• must be done via Student Services

Suspension:

• only takes effect at the end of a month
• requires confirmation from a university

During suspension:

• no usage fee is charged
• the room must be vacated

After your return, Akademikerhilfe will provide you with a new place.
A specific residence or room category cannot be guaranteed.

The application is completed online via the Akademikerhilfe application system.

Process:

1. An overview displays all student residences in the selected city along with their facilities.
2. By clicking on a residence, you can see a description, details about the building, and information about the rooms.
3. Prices apply for stays of three months or longer.
4. For shorter stays (minimum 11 nights), a higher daily rate is charged.
5. Suitable rooms can be saved to a favorites list without obligation.
6. A request can then be sent from this list.

The application process is completed by:

• Clicking the “Apply” button
• Entering personal data
• Paying the €20 registration fee

As soon as a place becomes available, you will receive an offer from Student Services.

The usage agreement is considered accepted once:

• a SEPA direct debit mandate has been set up and the processing fee has been charged
  or
• the processing fee and deposit have been transferred

The registration fee is €20 and is charged for the initial administrative effort of the application.
It must be paid directly during the application process (Visa, Eurocard/Mastercard, or bank transfer) and is non-refundable.
A subsequent service agreement or contract cannot be guaranteed.