FAQs

There are one-time and recurring costs.

One-time costs:

  • Registration fee: €20
  • Processing fee: €30
  • Deposit
  • Final cleaning fee

Recurring costs:

  • Monthly usage fee
  • Residence representative fee (€30 annually)

You need an EU bank account with EUR currency.

Bank details can be entered in the online portal.
Login details are sent by email after accepting the contract offer.

The usage fee includes:

  • electricity
  • water
  • heating
  • waste disposal

Washing machines and dryers are charged separately.
Additional services such as internet, cleaning, or shared/common rooms are optional and not part of the contract.

After properly returning the room, the deposit is refunded:

  • at the earliest after 45 days
  • at the latest after 60 days

after the contract ends.

Deductions include:

  • the final cleaning fee
  • any outstanding payments

The refund is made to your SEPA account or an account specified in the online portal.

Yes.
A deposit must be paid before moving in.

The amount can be found on the website under “Other fees” for the respective residence.

The deposit is:

  • transferred when accepting the contract offer
    or
  • collected via SEPA direct debit

The charge is made no earlier than three months before the contract start.

The residence representative fee is €30.

It is due:

  • in the month of move-in
  • then once annually in October

It is used:

  • to cover damages to Akademikerhilfe property when responsibility is unclear
  • for shared purchases after the annual settlement

No refund or proportional reimbursement is provided.

The final cleaning fee is used for cleaning the personally used rooms.

It is charged when:

  • moving within the residence
  • moving out

Billing:

  • When moving out, it is usually deducted from the deposit

When changing rooms, it is charged in the month of the move

The registration fee is €20 and is charged for the initial administrative effort of the application.
It must be paid directly during the application process (Visa, Eurocard/Mastercard, or bank transfer) and is non-refundable.
A subsequent service agreement or contract cannot be guaranteed.