Frequently Asked Questions
Contact our Heimreferat / Student service team for information concerning availability, registration, or housing contract.
Telephone: +43 1 40176 ext. 61, 62, or 63(Mon-Thu: 9:00am - 11:30am / 1:00pm - 3:00 pm, Fri: 9:00am - 11:30am)
Contact our Accounts Department for queries concerning payment, deposit, and refund of deposit.
Telephone: +43 1 40176 30 (Mon-Fri: 8:00am - 12am)
Registration for residence places takes place exclusively online. Click on ‘Registration’ on our website and complete the questionnaire. You have submitted your registration once you transfer the € 20 registration fee. You will be informed by the residence unit once we have a free place for you.
You then have 14 days to send us your acceptance of the residence place. You accept the usage agreement by creating a SEPA direct debit mandate to our benefit for the monthly usage fee.
A deposit is to be submitted in our residences. Details about this can be found in the respective residence under ‘Other fees’. The deposit is refunded at the earliest two months after moving out. If damage is found, the amount of damage is deducted.
All operating expenses and electricity are included in the usage fee. The Internet, building management, cleaning of the general areas and the use of the communal rooms are also included in the fee.
The registration fee is charged for the initial administrative work involved in registration. It totals € 20 and you pay the sum immediately after registering in order to complete registration.
We have one-time and recurrent expenses.
Registration fee: € 20 payable when completing registration
Processing fee: € 30 upon acceptance of contract
Deposit: Details about this can be found in the respective residence under ‘Other fees’
Final cleaning flat rate: This is incurred for every relocation and departure.
Usage fee: This is the fee for the use of your room. It is always deducted on the 5th of the month.
Residence representation sum: € 30 when moving in and annually in October
If anything is not completely clear to you with regard to the prices, simply ask your residence management, who will be happy to help you!
You can state during registration what type of room type you would like. If you already know a certain room number or have another preference, please simply tell us this by e-mail and we will do all we can to fulfil your preferences.
The most important thing first: you should still register with us! Once you are in the system, we will keep you on the waiting list and will get in touch once a place for you becomes free. And: if you move into another residence in the meantime because there are actually no further places in your preferred residence, you can nevertheless submit a room preference for your preferred residence in the resident portal and you will be in ‘pole position’ and find out first when a room becomes available.
If you withdraw from the agreement more than 62 days before the commencement of the agreement, any payments made are reimbursed to you. The processing fee is retained by Akademikerhilfe. If you withdraw from the agreement between 62 days and one day before the commencement of the agreement, the processing fee is forfeited to the benefit of Akademikerhilfe. In addition, Akademikerhilfe deducts a monthly usage fee, which is deducted from the deposit. The difference between the deposit and usage fee is reimbursed. The withdrawal from the agreement is to be announced by e-mail to email@example.com. Please note: If you have booked a short-term stay, the following cancellation conditions apply:
Cancellation by 62 days before commencement of the agreement: the processing fee is retained
Cancellation between 61 days and 31 days before commencement of the agreement: 50% of the total amount is retained
In the event of a later cancellation, the total amount is retained.
If you would like to move in earlier, please contact your residence manager. You can find the contact details under the item ‘Contact’ for the respective residences. The manager can tell you from when your room will be free and will arrange an individual date with you.
If you move in early up to 5 working days before the commencement of the agreement, you will be charged by the day. If you move in between the 1st and the 14th of the month, a full usage fee is charged. If you move in between the 15th of the month up to 5 working days before commencement of the agreement, half of a monthly usage fee is charged. Your residence manager will inform you of the exact price.
It is possible for the resident to terminate the usage agreement at the latest on the last day of every month while observing a period of notice of two months. The termination must be submitted in writing (e-mail is sufficient) on the last working day (Monday to Friday) of a month to the residence unit of Akademikerhilfe in 1080 Vienna, Pfeilgasse 3a or to the residence manager (e.g. if you wish to move out on 31st May, the termination must be received in writing by 31st March). Responsibility for the timely receipt of the termination lies with the resident.
For payments (usage fee, deposits, etc.), please use the following account numbers:
1010 Wien, Ebendorferstraße 8
1090 Wien, Canisiusgasse 16
1180 Wien, Währinger Gürtel 77
1180 Wien, Michaelerstraße 11
1190 Wien, Döblinger Hauptstraße 83
1210 Wien, Zaunscherbgasse 4+6
6020 Innsbruck, Tschurtschenthalerstraße 7
6020 Innsbruck, Müllerstraße 29
6020 Innsbruck, Maximilianstraße 8
7000 Eisenstadt, Propstengasse 1
8010 Graz, Münzgrabenstraße 59
8700 Leoben, Gösserstraße 15
8700 Leoben, Sauraugasse 2
9020 Klagenfurt, Universitätstraße 68
9020 Klagenfurt, Mozartstraße 61
UniCredit Bank Austria AG
Rothschildplatz 1, 1020 Wien
All other residences:
UniCredit Bank Austria AG
Rotschildplatz 1, 1020 Wien
To do this, you need a bank account in an EU state with euros as the national currency. You can give us your account details via the resident portal (you will receive login details by e-mail when you move in).
To do this, you must first submit a ‘room request’. This happens via our resident portal. You receive the login details for this by e-mail, at the latest when you move in. In the ‘Room request’ menu in the resident portal, you can use certain criteria (size, orientation, etc.) to find rooms, which you can add to your ‘wish list’ with the click of a mouse. Rooms are allocated on a first come, first served basis: once no one else is ahead of you on the wish list, you will receive your preferred room.
! PLEASE NOTE! If a room on your wish list becomes free, you also need to accept this room.
Our user portal can be reached via the button ‘resident login’, which can be found at the top of the website. You receive the login details for the resident portal by e-mail, at the latest when you move in.
In the portal, you can
- Manage your personal details
- Extend your agreement
- Manage your finances
- Submit a room request
- Submit damage reports
- View dates and downloads for your residence
- Take part in the social project
Particularly important here:
please check your personal details immediately after moving in! It is especially important that your telephone number and your e-mail address have been entered correctly as we use these to send you important or urgent information (deadlines for extending contracts, etc.).
Agreements are extended for the respective coming academic year in around April and May. The exact period in which it is possible to extend agreements is sent to you by e-mail (please ensure your e-mail address is correct in your personal details!). Documented studies and completed examinations, which you require in order to live in a student residence, are to be submitted so as to extend the agreement. Akademikerhilfe decides on the actual agreement extension.e.
According to the requirements of the registration law, you must register with the registration authorities within three days. Before you register with the registration authorities, the registration forms that you require are to be submitted to the residence manager to be stamped and signed. You can usually find more information on the website of the city in which you are living.
You extend your usage agreement in the resident portal. You will be sent the login details by e-mail around 14 days after you move in.
The agreement is usually extended in March/April, although you will be informed about the exact period by e-mail. To extend your agreement, you must demonstrate positive study progress to us as per the student residence law, i.e. submit examinations that you have completed. We will inform you of the agreement extension by e-mail.
You can get more information about available parking spaces from the residence management.
You can ‘release’ yourself for the period in which you are completing the overseas semester. This means that you do not have to pay any rent during this period and we will provide you with a residence place in your original residence once you return. A release for an overseas semester (as for a normal termination) is to be requested from the residence unit at least 2 months before you plan to move out.
The final cleaning sum is charged for the final cleaning of the room, the bathroom unit and kitchen. It is incurred for every relocation and departure. When you move out, this sum is usually offset against any deposit and, in the event of a relocation, charged in the month in which you relocate.