FAQ
You can register as “on temporary leave” for the period of your semester abroad. You won’t have to pay a housing fee for that period and you will receive a room in your original residence again on coming back. The Student Service must be notified at least 2 months prior to the planned check-out – just like in case of a cancellation.
Applications for residence rooms can only be made online. Click Registration on our homepage and fill in the questionnaire. By remitting a small application fee (see other fees) you have completed the application. As soon as a room is available you will be informed by the Student Service.
Then you will have 14 days to decide whether you accept the room. By arranging a debit order in our favour for the monthly rental fee from your bank account you agree with the housing contract.
A key deposit is levied in the majority of our residences. In some residences there is a higher deposit for the room. For details see "Rooms and rates" on the respective residence page.
The monthly rental fee covers all operating costs and electricity. In addition it includes internet access, building maintenance, cleaning of the common areas and the use of common rooms.
A place in one of our residences is between € 185 and € 340, depending on standard and equipment. For the exact monthly rental fee per residence and room see Survey and then “Survey of rooms and rates”
Basically yes, if you haven’t passed an entrance exam or the A-levels, for example, or if you are drafted into the army or begin your study in another university town. There are the following options:
- Cancellation in writing by July 31: The first monthly rental fee will be refunded, the administration fee (currently € 35) will be withheld.
- Cancellation from August 1: The first monthly fee and the administration fee will have to be paid.
If you want to check in before the date indicated in the contract please contact the janitor/residence manager of your residence. For the respective phone number see Contact and office hours. You will be informed from which date your room will be available. An individual date of check-in can be arranged then.
Up to five days prior to the contract period you will be charged a daily rate. Up to the 15th of the month you will be charged half of the monthly fee, and if you arrive before the 15th day the full monthly fee will be levied. The janitor/residence manager will tell you the exact rate to be paid.
The cancellation period is 2 months, i.e. the cancellation must be received by the last day of the month. If you want to check out on May 31st, for example, your cancellation must be received in writing by March 31st at the latest. In writing means either by e-mail, by fax (01-40176-38), by letter or on the cancellation form available at the janitor/residence manager or at the Student Service. A cancellation by July 31st and August 31st ist not possible.
Recipient: Akademikerhilfe
Bank account at Bank Austria Creditanstalt
Bank code: 12.000
Bank account number: 0049 18918 00
Swift/BIC- Code: BKAUATWW
IBAN: AT 801100000491891800
First of all, you need an Austrian bank account at any Austrian bank. As soon as you have opened that account you arrange a debit order at your bank in favour of the recipient Akademikerhilfe, Pfeilgasse 3a, 1080 Wien. With a debit order we deduct the fee from your account; you do not need to state our bank account number, the name “Akademikerhilfe” is sufficient.
First of all you need to place a “room request” on our Online platform. Login details for the platform are sent by e-mail approx. 14 days after check-in. Go to “room request”, select the desired type(s) of rooms (criteria may be size, view etc.) and put them on your “list of options” by mouse-click. Rooms are allocated on a first-come-first-serve principle: As soon as no-one else is ranked before you the desired room will be allocated.
! PLEASE NOTE ! If a room on your list of options becomes available you must accept it. Please do not place a room request if you are satisfied with your present room.
You get to our Online platform via "Login for residents” which is permanently visible on the right side of the homepage. Resident get their access details for the platform by e-mail after check-in.
On this platform you can
• check and amend your personal data,
• manage your contract renewal,
• place a room request,
• file a request for summer reservation.
Please check your personal data right after check-in! It is very important that your phone number and your e-mail address are correct in order to receive important or urgent information (deadlines for contract renewal etc.).
Contract renewals for the next academic year are usually decided in April and May. The exact period in which to place a request for contract renewal will be announced by e-mail. That is why correct e-mail addresses are vital! For a contract renewal residents must prove their course of study and the exams required to be eligible for a place in a student residence. Akademikerhilfe reserves the right to decide about contract renewals.
In the box room request you can compile a list of options with rooms you would like to change to. Please note! Do not send a room request if you are satisfied with your present room, as a desired room must be accepted as soon as it becomes available.
The summer reservation is open for all residents with a 9-month contract (i.e. a contract from October 1st to June 30th). It allows the reservation of a room for the summer months (July 1st – September 30th). All residents with a 9-month contract will be notified by e-mail about the period when summer reservations can be made on the platform (usually from April to June).
According to the Austrian Registration Law you have to register at the local registry office within three days after arrival. Before you go to the registry office, however, your registration form must be stamped and signed by the janitor of your residence. For further information consult the website of your university town.
Housing contracts are extended on the Online platform via "Login for residents” on our homepage. Login details for the platform are sent by e-mail approx. 14 days after check-in.
Contract renewals are only possible from April to May, you will be notified by e-mail about the exact period. For a contract renewal a positive progress of studies must be proved according to Student Residence Law, i.e. you must include the proof of exams passed. You will be informed by e-mail about the renewal of your contract.
The summer reservation is open for all residents with a 9-month contract (i.e. a contract from October 1st to June 30th) and can be made on the online platform after clicking Login for residents on our homepage.
It allows the reservation of a room for the summer months (July 1st – September 30th). All residents with a 9-month contract will be notified by e-mail about the deadlines between which summer reservations can be made on the platform (usually from April to June).